Peach State says: Just Another Flaw At My Doctor’s Office

A doctor’s office can be the most aggravating place in the world when you are sick, much less when you are just needing information. The bee-buzzing-method of seeing each patient leaves no room for making a connection. No Personal Touch! I was trying to tell my hubby the time had come to seek out a new doctor about three years ago…did he listen? With this new round of doctor visits he is beginning to see what I have been talking about. I will give you 2 situations that have began to open his eyes. Just Another Flaw At My Doctor’s Office!

Remember when the ER Doctor told me to follow-up with my regular doctor? I did! I called and did not reach a human. I left a message as directed and waited…and waited! Two days later I called again and actually reached an actual person. “Don’t ask me how I managed to talk with a nurse…I guess she drew the short straw.” She got the personal information and asked why I was calling. “Uh…I don’t know! Maybe because I need to see the doctor!” No I did not say that…but I thought it! I told her about going to the ER and that I was to follow-up with my doctor. There was no concern or investigative questions as to why I went to the ER in the first place. The nurse said she would get with the doctor and if…IF?…he wanted to see me they would call and set up an appointment.

Okay…moving beyond that. The appoint that I had with my doctor was after my hubby called a week later and set up the appointment. My doctor set up two appointments, with specialists, for me and I went to the first one this past Friday. The results are back and I got the phone call yesterday about the treatment plan. “I will give the prescriptions to the script nurse and she will call them into your pharmacy” said the voice on the other end of the phone. “Check with your pharmacy later today.” I gave my thanks as the phone sounded a disconnecting click. About three hours later I checked with my pharmacy for the cost of the script…they had not been contacted. The pharmacist said “I hope it is covered by your insurance…it is expensive!” I chuckled…”My doctor would order the most expensive!” I was told to check back later in the day. At 4:50 PM I checked back and the scurrying and shuffling of papers and excuse me’s came through the phone as the pharmacy tech searched throughout the pharmacy for the prescription. Winded she told me there was not prescription. I called the doctor’s office before the closing time of five….guess what?…I got a recording of the hours and location and directions to leave a message.

After relaying this newest story to my hubby he is seeing red! I told him I was scheduled to see my doctor in 8 days…I WILL TELL HIM WHAT HAS HAPPENED! If this is normal…well then we will make the call at that point. If he is unaware of the difficulties…well I will be happy to supply names of the people I spoke with.

I know there are hurdles and many red-taped-mazes in the medical industry today. How sad that a service oriented business is best known for their lack of bed-side-manner. Oh well…I’m just thinking out loud! Has this or something similar happened to you and the medical professionals you deal with? Then you understand…Any suggestions?

Have a nice day!

Peach State

About justbetweencousins

We are first cousins who live farther apart from each other than we would like. We thought this blog would give us a chance to visit with each other as well as maybe share a few insights about life. We are both middle aged and until recently both of us had kids the same age (nearly grown). But then the Peach State cuz adopted a son, so she has four now. Heart of Dixie cuz has two daughters. We have a couple of things which are prominently in common (although I'm sure there are actually more): We vacation at our Mema's beach house in Panama City Beach, Florida - until recently, we did so with all of our kids. We both sing - although Heart of Dixie cuz is not currently singing anywhere right now. We both write. We are both Christians, although Peach State cuz is Baptist, and Heart of Dixie is currently floating about between the Anglican church, the Methodist church, and the Episcopalian church. Long story.

Posted on August 28, 2012, in About me, health, Just Between Cousins, musings and tagged , , , , . Bookmark the permalink. 1 Comment.

  1. Oh, Girl! Let me tell you..I went through that years ago with the practice I am still with. They would get better for a while, and then drop the ball again. But, I will have to say that they have done a good job for several years now. They even send out surveys for patients to fill out concerning their visits, and who they saw. I can only tell you what finally worked for me: BE THE SQUEAKY WHEEL! If I didn’t get satisfaction over the phone, I eventually drove out there, and it is a 45 minute drive, which I made sure to remind them of when I got there! As I stated, it eventually got better and stayed better, and I am glad I stayed with this practice. I hate that you are having so much trouble with your PCP. It’s bad enough that you are in pain, but then they add much unnecessary stress, which only makes you feel worse! Shame on them!

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